Returns & Care Instructions
Thoughtful Treasures gladly offers a full refund or exchange for change of mind on unworn, unused, undamaged items with the security tags still attached and the gift pouch/box within 14 days of receiving the item. Please note that change of mind returns are just valid for online orders. For in-store purchases, we exchange within 14 days with proof of purchase and we don’t refund on wrongly chosen items.
The amount of $5.00 will be deducted from your refund if the gift pouch/box is missing. We do not offer exchanges or refunds on sale items and promotions. Due to hygienic reasons and health regulations, items such as earrings and body jewellery cannot be exchanged or returned. Please choose carefully. We do not refund the shipping cost on any returned orders. Only the cost of the actual items returned will be refunded.
Shipping over $100 is for free within Australia. However, if goods are returned for refund/exchange, the customer will incur a deduction of the $10 cost of shipping to compensate for original shipping costs.
How to Care:
Sweat and water, no thank you. Before exercising or showering, remove your jewellery. Clean your piece by buffing gently with a dry cloth and store it in your pouch.
Thoughtful Treasures only uses the highest quality materials and we take great care and pride in making each piece. Our jewellery is handmade and we use a wide range of metal components such as sterling silver 925, brass, stainless steel, gold-filled, titanium, and we plate with gold, rose gold, and rhodium finishes. All earring hooks and posts are hypoallergenic surgical steel and nickel-free.
Avoid wearing your Thoughtful Treasures jewellery in mineral baths, spas, and swimming pools, as the salt water and chlorine may affect the metal finish. Remove your jewellery before exercising or prior to bedtime. Excessive perspiration and body oils can sometimes surface tarnish the piece. Before you put any jewellery on, be sure any lotions, perfumes, and makeup are absorbed into your skin. Apply all hair products, especially hair spray, before you put on the jewellery.
Our jewellery is tarnish-free with proper care. We discourage excessive exposure to moisture, as some types of chlorine and other chemicals can discolor even solid gold. Be aware that the gold and rose gold plated pieces will eventually lose their color over time.
Your Thoughtful Treasures pieces should be wiped with a soft cloth to remove any pollutants such as skin and perspiration. Prior to storing, make sure your jewellery is dry, as moisture speeds the tarnishing process, so it’s important to make sure your Thoughtful Treasures pieces are dry before putting them away. Ideally, store your jewellery in a soft-lined box or pouch. Try to keep pieces apart so that they don’t rub together or tangle up.
“Following these easy steps will ensure longevity and love to each of your Thoughtful Treasures designs!” – Thoughtful Treasures
WARRANTY
Thoughtful Treasures has a 6-month warranty on all jewellery pieces applicable from the date of purchase. The warranty covers manufacturing faults; it does not cover neglect or wear & tear. We will, at our discretion, repair or replace your damaged product.
Please email [number] for online warranty claims or inquiries.